******No shipment to PO Box******* *******Delivery signature required***** **NEW POLICY : 4% restocking fee on all eligible returns***

Customer Service

    

Contact Us
sales@shopyasukoazuma.com

Azul Design, Inc.
YasukoAzuma.com
917-716-4011

Refund / Exchange 

Refund / Exchange / Repair Policy
All items are carefully handmade in our studio but if you are not satisfied with the jewelry that you purchased online at shopyasukoazuma.com, we accept an exchange, a store credit. If you'd like a refund, there is a 4% of restocking fee, except for special order item/s that are non refundable. Please contact us at sales@shopyasukoazuma.com WITHIN 7days of receipt of item for a Return Authorization Number (RA# ). The jewelry must be returned in “New” condition as it was received. Item for an exchange must be shipped within 3 business days from date of RA# is issued.

Return shipping cost is customer's responsibility

We strongly recommend buying insurance and tracking option.

Credit must be used within 1 year from date of purchase of original item.

All SPEIAL ORDERS are not refundable nor exchangeable.

 

Shipping Information

*******NO DELIVERY TO PO BOX*********

*******Delivery signature required by adult*******

US shipping rate  , insurance included
Ground , $25 
2day within continent US  ( more than $1500 ) , $35 
Overnight within continent US , $45

International shipping rate , insurance included
Express service to Canada  $100
Express service to other countries $120

International orders

Sorry ! We stopped taking international orders.

We can take international order/s and ship to some countries. Please be advised that custom fees, duties and taxes, if any , is customer's responsibility.

Turnaround time
All special orders are handmade to your order unless otherwise noted in product description. Normally it takes 4 weeks to complete. Please contact us if your order is time sensitive. We always do our best to meet your needs.

Small diamonds
All diamonds we carry is earth created and purchased from legitimate sources not involved in funding conflict and in compliance with Kimberley Process of UN resolution. We hereby guarantee that the diamonds are conflict free, based on our personal knowledge and / or written guarantees provided by supplier of these diamonds. 

And our small diamonds are natural , TESTED BY GLIS-3000 that detects lab created diamonds. You have right to know what you pay for !

Natural Stones (0.3ct or larger "imperfect" diamonds)
They are natural with no chemical treatment. Therefore, you may see some tiny spots left unpolished or faint line at surface. They are no breakage. They are imperfection broke up on the surface.

100% recycled gold / silver
“100% recycled” does not happen by chance. It is meant to be. We hereby guarantee that 100% recycled gold / silver does not contain any newly mined gold / silver, based on our personal knowledge and written guarantee by supplier. Due to important factors such as cost, at this moment it is available in some of cast pieces and ALL wire series that are described in product pages.

Color of products
We always put our best effort to display our products as accurate as possible however, color of stone or metal you are viewing from your monitor may be slightly different from actual color due to many factors including lighting of photo and color management of your monitor. We are not responsible for any inaccuracy of color of products.

Refund / Exchange / Repair Policy
All items are carefully handmade in our studio but if you are not satisfied with the jewelry that you purchased online at shopyasukoazuma.com, we accept an exchange, a store credit. If you'd like a refund, there is a 4% of restocking fee, except for special order item/s that are non refundable. Please contact us at sales@shopyasukoazuma.com WITHIN 7days of receipt of item for a Return Authorization Number (RA# ). The jewelry must be returned in “New” condition as it was received. Item for an exchange must be shipped within 3 business days from date of RA# is issued.

All SPEIAL ORDERS is not refundable and not exchangeable.

********Return shipping cost is customer's responsibility********

We strongly recommend buying insurance and tracking option.

Credit must be used within 1 year from date of purchase of original item.

 

Free sizing
We offer free sizing for one of a kind items , up or down by 1.5, however , if you decide to return item for refund , $100 sizing fee will be deducted from refund amount.

Repair
Should you need a repair of your jewelry, please contact us at sales@shopyasukoazuma.com for estimation for the repair before returning the jewelry. Please enclose a copy of your receipt. We are not responsible for shipping cost and insurance.

Please send the item to:
Azul Design, Inc.
Repair / Return
181 18th Street
Unit 606
Brooklyn, NY 11215
917-716-4011

Security
The security of your personal information is important to us. When you enter sensitive information, such as credit card number, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.