Contact Us
sales@shopyasukoazuma.com

Azul Design, Inc.
ShopYasukoAzuma.com
475 Park Avenue South, Floor 30
New York NY 10016
917-716-4011

Shipping Information
US shipping rate
UPS Ground $10
FedEx Express Saver $20
FedEx 2day $25
FedEx Overnight $35

International orders
At this moment we cannot take international orders online. Please contact us directly at sales@shopyasukoazuma.com.

Turnaround time
All pieces are handmade to your order unless otherwise noted in product description. Normally it takes 2 to 3 weeks to complete. Please contact us if your order is time sensitive. We always do our best to meet your needs.

Diamonds
All diamonds we carry is purchased from legitimate sources not involved in funding conflict and in compliance with Kimberley Process of UN resolution. We hereby guarantee that the diamonds are conflict free, based on our personal knowledge and / or written guarantees provided by supplier of these diamonds. Quality of melee diamonds are G/H, VS for 18k and 14k items, H/SI for items in sterling silver.

Natural Diamonds
They are natural with no treatment. No synthetically filled. Therefore, you may see some tiny spots left unpolished or faint line. They are no breakage. They are imperfection broke up on the surface.

100% recycled gold / silver
“100% recycled” does not happen by chance. It is meant to be. We hereby guarantee that 100% recycled gold / silver does not contain any newly mined gold / silver, based on our personal knowledge and written guarantee by supplier. Due to important factors such as cost, at this moment it is available in some of cast pieces and ALL wire series that are described in product pages.

Color of products
We always put our best effort to display our products as accurate as possible however, color of stone or metal you are viewing from your monitor may be slightly different from actual color due to many factors including lighting of photo and color management of your monitor. We are not responsible for any inaccuracy of color of products.

Refund / Exchange / Repair Policy
All items are carefully handmade in our studio but if you are not satisfied with the jewelry that you purchased online at shopyasukoazuma.com, we accept an exchange for a store credit or refund less original shipping cost. Please contact us at sales@shopyasukoazuma.com WITHIN 7days of receipt of item for a Return Authorization Number (RA# ). The jewelry must be returned in “New” condition as it was received. Item for an exchange must be shipped within 3 business days from date of RA# is issued. 

Shipping and insurance is not refundable. All purchases with free shipping promotion will receive credit less regular shipping cost ($15 ground, $20express saver, $25 2day express, $35 standard overnight express)

Return shipping cost is customer's responsibility.

Credit must be used within 3 months from date of purchase of original item.

All special orders is not refundable and not exchangeable.

Should you need a repair of your jewelry, please contact us at sales@shopyasukoazuma.com for estimation for the repair before returning the jewelry. Please enclose a copy of your receipt. We are not responsible for shipping cost and insurance.

Please send the item to:
Azul Design, Inc.
Repair / Return
475 Park Avenue South
Floor 30
New York NY 10016
917-716-4011

Security
The security of your personal information is important to us. When you enter sensitive information, such as credit card number, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.